Thank you for your recent electronic letter regarding Robitussin®. Please accept our apology for the delay in responding to you. We appreciate receiving correspondence reminding us that consumers are concerned not only about product performance but also about product presentation.
It is always the company's intent to offer the finest quality health care products and informative advertising to its consumers. If, for any reason, either our product or its presentation content does not meet expectations, we want to know. When consumers share their thoughts, it helps make us more sensitive to their concerns. Your letter has been referred to our Advertising Department.
Whitehall-Robins Healthcare is firmly committed to the manufacture and sale of only the finest quality products and is grateful that you brought this matter to our attention. Should you have additional comments or questions, please call 1-800-ROBINS5 (1-800-762-4675). Our offices are open weekdays, 9:00 a.m. to 5:00 p.m. EST.